1.1 These Terms and Conditions (hereinafter “T&Cs”) apply to all products and services provided by Automaten-Meyer AG. The term “Customer” refers to any natural or legal person or partnership that has entered into a contract with Automaten-Meyer AG.
1.2 Any terms and conditions of the Customer that deviate from these T&Cs shall not be recognised unless Automaten-Meyer AG has expressly agreed to their validity in writing. The current version of the T&Cs is published online at www.automaten-meyer.ch.
2.1 All offers by Automaten-Meyer AG are non-binding. Orders placed by Customers only become binding once confirmed in writing by Automaten-Meyer AG. The written confirmation by Automaten-Meyer AG is the sole authoritative document regarding the scope of services/deliveries.
2.2 Information contained in printed materials, cost estimates, digital media, or on the websites of Automaten-Meyer AG is non-binding unless explicitly stated otherwise.
3.1 All prices are quoted in Swiss Francs (CHF). Prices apply to deliveries ex Automaten-Meyer AG and do not include packaging, freight, postage, or insurance. All prices are exclusive of VAT, which will be added to the stated price.
3.2 Customers may raise objections to invoices in writing and with justification within 8 days of the invoice date. Failure to do so shall be deemed acceptance of the invoice.
3.3 Unless otherwise agreed, invoice amounts are due in cash upon delivery. A sign reading “Repairs only against cash payment” is clearly displayed in the reception area for all customers to see.
3.4 If credit terms are granted, invoices are due net (without discount) within 10 days of the invoice date. In the event of late payment, statutory interest on arrears will apply without further notice. Automaten-Meyer AG reserves the right to charge a minimum of CHF 25.– per reminder. Additional charges may also apply.
3.5 If payment is not made by the due date, all outstanding amounts owed under any title become immediately due, and Automaten-Meyer AG is entitled to suspend all services without further notice. The company may withdraw from the contract and request security for outstanding claims if there is justified doubt about the customer’s creditworthiness.
3.6 Automaten-Meyer AG retains a right of retention over any items handed over by the customer, even if the customer is not the legal owner. Such items serve as collateral in any legal or debt collection proceedings. Replacement units remain the property of Automaten-Meyer AG until full payment has been received.
3.7 After 14 days, Automaten-Meyer AG is entitled to park the customer’s vehicle in a fenced but uncovered outdoor parking area. The customer bears full risk for any damages or incidents while the vehicle is parked there. Automaten-Meyer AG accepts no liability for vehicles stored in this area.
3.8 Vehicles ready for collection must be picked up within 10 days. Otherwise, a parking fee of at least CHF 20.– per day and per vehicle may be charged.
4.1 Shipping is at the Customer’s expense and risk. Risk is transferred to the Customer once the goods are dispatched or collected. Delivery dates and timelines are indicative only and binding only if explicitly guaranteed in writing.
4.2 On request and at the Customer’s expense, shipments can be insured against transport risks by Automaten-Meyer AG.
4.3 Goods delivered to the Customer remain the property of Automaten-Meyer AG until full payment has been received. The Customer agrees to allow Automaten-Meyer AG to register a retention of title.
4.4 Returns and complaints regarding delivered spare parts and exchange units must be made within 8 days of delivery. Seals, sealing materials, and electronic or electromechanical spare parts cannot be returned. Parts that have already been installed are also excluded from return.
4.5 By accepting the delivery, any liability on the part of Automaten-Meyer AG for obvious defects is waived.
5.1 Automaten-Meyer AG is committed to handling customer data responsibly and complying with data protection legislation. Personal data are used for lawful and contractual processing, customer relationship management, and the tailored provision and development of services.
5.2 For the purpose of fulfilling or initiating a contract, Automaten-Meyer AG may exchange personal data with public authorities or companies involved in credit checks or debt collection, insofar as such transfer is necessary for creditworthiness assessment or debt enforcement.
6.1 For delivery and repair of products, the warranty at the discretion of Automaten-Meyer AG consists of repair, reconditioning, or replacement of the delivered item at the company’s site in Lucerne. Further claims for damages or warranties are excluded. Warranty for delivered products (without repair) is 1 year.
6.2 For repairs carried out by Automaten-Meyer AG, the warranty covers only the replaced parts and performed work. The warranty period is 1 year or 40,000 km (whichever comes first) from delivery or as individually agreed. For electronic components, the warranty is subject to separate agreement. For taxis, couriers, and service vehicles, the same 1-year or 40,000 km rule applies. The warranty applies only to vehicles with factory engines. No warranty is granted for vehicles with performance-enhanced engines.
6.3 For replacement units and reconditioned gearboxes, Automaten-Meyer AG offers a 2-year or 80,000 km warranty from the delivery date (whichever comes first). The vehicle must be registered in Switzerland and be no older than 15 years (based on first registration). For older or commercial vehicles (e.g. taxis), a 1-year or 40,000 km warranty applies. No warranty is granted for vehicles with modified transmission-relevant software or performance-enhanced engines.
6.4 If the entire vehicle is delivered for repair, it is assumed to be free of defects at the time of acceptance. Automaten-Meyer AG does not provide warranty for defects arising due to faults in the vehicle’s electronic systems that cause damage to repaired or replaced parts.
6.5 The Customer must ensure all relevant and complete vehicle and component data is provided when commissioning a repair.
6.6 Products must be inspected immediately upon receipt. Any defects or damage must be reported to Automaten-Meyer AG immediately upon discovery. Noise-related deviations are not considered defects and do not qualify for warranty or other claims.
6.7 Warranty on any services rendered under rectification only lasts until the original warranty period expires. Delays in responding to warranty enquiries do not constitute acceptance of a warranty claim.
6.8 For warranty claims, the products or vehicles must be delivered to Automaten-Meyer AG at the Customer’s expense.
6.9 There is no entitlement to compensation or replacement vehicles in warranty cases.
7.1 If requested, Automaten-Meyer AG will provide an estimated repair cost before beginning work. If the repair cannot be carried out within the estimated cost, or if additional work becomes necessary during the repair, the Customer’s consent will be obtained if the cost is expected to exceed the original estimate by more than 20%. The estimate is valid for 14 days.
7.2 Services rendered to prepare an estimate (including fault-finding time) will be charged to the Customer if the repair is not carried out by Automaten-Meyer AG.
7.3 Repair timeframes are estimates and not binding.
8.1 Automaten-Meyer AG performs its services professionally and with due care in accordance with these T&Cs and any other contractual provisions. The company strives to offer its customers the best and most up-to-date products at all times.
8.2 All claims by the Customer—regardless of legal grounds—are excluded against Automaten-Meyer AG and its agents unless there is wilful misconduct or gross negligence. Liability for indirect or consequential damages is excluded.
The Customer waives the right to offset any claims against Automaten-Meyer AG. The Customer may transfer rights and obligations under this contract to third parties only with the written consent of Automaten-Meyer AG. Automaten-Meyer AG may transfer the contract without the Customer’s consent.
10.1 All disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of 6014 Lucerne, Switzerland.
10.2 Swiss law shall apply.
